| Do you ship internationally? |
| Yes, we do ship products internationally. However, all international orders must be prepaid with money order, cashier's check or direct bank wire transfer. Once we receive your payment it will be applied to your account with us in a form of a company credit that can be used for purchases on MegaGoods.com web site. Wire transfer information is available inside of your account under 'Wire Transfer' tab in My Account section. |
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| Do you offer drop-shipping services? |
| Yes, we drop-ship products for you. Not only do we
ship the orders, we also drop-ship them from your name or your company name.
Your customers will never know the source from where you purchase your
products. |
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| Do I need to have a business license
and/or seller's permit? |
| No, we do not require for our members to have a business
license nor a seller's permit. |
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| Is there a drop-shipping fee per order? |
| Yes, we do charge a small drop-shipping fee of $1.50 per order. |
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| Do you require a minimum purchase? |
| No, we do not have minimum purchase requirements.
There is no minimum purchase amount on all orders. You will not be charged
extra if you buy one item vs. many items. |
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| What payment methods do you accept? |
| We accept all major credit cards, such as: Visa, Master
Card, American Express and Discover. In addition, we accept money orders and cashier's checks. |
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| Do you accept Pay Pal? |
| For security reasons we no longer accept Pay Pal as form of payment.
You may pay by using Pay Pal ATM/Debit Card that's available to all Pay Pal's members.
The following link will explain how to obtain the ATM/Debit card from Pay Pal.
https://www.paypal.com/us/cgi-bin/webscr?cmd=_help-ext&leafid=414&answer_id=1120218 |
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| What is your return policy? |
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We guarantee against manufacturers' defects for 30 days from the date of the
delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be
returned directly to the manufacturer according to their instructions. All
returns/exchanges must be made within 30 days of receipt of the merchandise.
Merchandise must be in original factory condition, and must include all
original packaging materials, warranty cards, manuals and accessories.
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Exception Section - Items Not Covered Under this return policy: |
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Olevia brand TVs - are covered by Manufacturer's warranty. New
Olevia TVs come with one year Manufacturer's warranty, serviced at
Customer's location. Reconditioned Olevia TVs come with 90 days
Manufacturer's warranty, serviced direct with the manufacturer. You
need to register with Olevia within one month of the purchase to be eligible
for warranty coverage. |
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Gaming (includes Brand New consoles and games for all different types of
systems): All of the gaming comes with Manufacturer's warranty
unless specified otherwise in the description section of the item. If
the item is defective customer will need to contact Manufacturer. If
the item is unwanted and was not open, this item may be returned to
us per our "Unwanted Returns" section. |
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Items may
be returned only with prior authorization. |
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All shipping and handling fees are non-refundable with an exception where MegaGoods has made
an error by shipping and incorrect item to the customer. In this case,
Member must contact MegaGoods to obtain a return label or request a
merchandise pick up. Once item is returned back to the warehouse a correct
replacement unit will be shipped out or store credit issued for the full
amount of the order if the correct unit is unavailable. MegaGoods must be
informed of the receipt of incorrect merchandise within a week of the
delivery. |
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Unwanted
Returns: Unwanted product returns will be subject to a 20% restocking fee
and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only. |
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Refused
Delivery: Returns falling under this category will be treated as “Unwanted
Returns”, consequently they will be subject to a 20% restocking fee. The
customer will also be responsible for the return shipping cost incurred by
the action of refusing the delivery. Consequently, a store credit will be
issued less 20% restocking fee of the value of the merchandise and less
shipping and handling fees both ways. |
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Defective
Items: A customer must return merchandise at their expense within 30 days
from the date of delivery with prior Return Merchandise Authorization
number. If an exchange is not requested at the issuing time of the RMA and
automatic store credit will be applied once merchandise is returned back to
the warehouse. |
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If the
return has been received to our warehouse after 30 days from the original
day of the receipt of the merchandise, it will be sent to the Member at their
expense. |
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All
reimbursements are done in the form of a company credit which can be used
towards new orders. Member may request a refund back to the credit card in
which case a 5% credit card processing fee will be deducted from the total
amount of the refund. Refunds may take 3 to 5 business days to post back to
the credit card. |
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| What is your return policy on Cell Phones And Cells Phone Accessories? |
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This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product catalogue provided to you (the customer) by MegaGoods, Inc. For the policy on all other merchandise, please refer to the additional product return policy provided on our www.MegaGoods.com
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| Cell Phones Information: GSM vs CDMA and Frequency concerns. |
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Megagoods, Inc. tries to provide the best quality of support for our members, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones.
Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider.
When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance.
The frequency coverage depends on the area and your service provider.
GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900.
Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies.
850/1900 are US frequencies, and 900/1800 are international frequencies.
The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order.
Phones returned due to frequency issues are subject to approval and a 20% restocking fee.
All phones intended for use with carriers other than GSM networks are marked accordingly.
As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed.
*Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it.
Megagoods, Inc. also provides you with certain CDMA and IDEN phone models which work with the provider specified ion the item description.
All phones intended for use with CDMA and IDEN networks are specifically marked.
PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information.
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Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at MegaGoods, Inc. Important Notice:
In the case of a return without prior authorization from MegaGoods, Inc:
the item in question will either be shipped back to the customer at their expense, or at the customer’s request MegaGoods may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
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DOA cell phones: For the return of any Dead On Arrival cell phone MegaGoods,
Inc. must be notified within 7 business days of the receipt of the
merchandise. This type of return may come back only for exchange without
exception. |
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All shipping and handling fees are non-refundable with an exception where
MegaGoods has made an error by shipping and incorrect item to the customer.
In this case, Member must contact MegaGoods to obtain a return label or
request merchandise pick up. Once item is returned back to the warehouse a
correct replacement unit will be shipped out or store credit issued for the
full amount of the order if the correct unit is unavailable. MegaGoods must
be informed of the receipt of incorrect merchandise within a week of the
delivery. In addition the incorrect item must remain in its complete
original condition, be unused, and at the point of return contain all of the
items originally included in the shipment pertaining to all accessories
protective coverings and packing materials. |
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Unwanted items will be subject to a restocking fee of 20% and must be in
their original condition and appear unused. All protective covering and
accessories must also be included in the original packaging and be in
original condition never having been removed. |
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Refused Delivery: Returns falling under this category will be treated like
unwanted returns and will consequently incur a restocking fee of 20% . The
customer will also be responsible for the return shipping cost incurred by
the action of refusing the delivery. Consequently, a store credit will be
issued less 20% restocking fee of the value of the merchandise and less
shipping and handling fees both ways. |
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Please note: The cell phones represented on MegaGoods.com are
international models and will hold no manufacturer warranty. Select
models may be taken to a nearby manufacturer service center to be serviced
at the recipient’s expense. |
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If the
return has been received to our warehouse after 30 days from the original
day of the receipt of the merchandise, it will be sent to the Member at their
expense. |
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All
reimbursements are done in the form of a company credit which can be used
towards new orders. Member may request a refund back to the credit card in
which case a 5% credit card processing fee will be deducted from the total
amount of the refund. Refunds may take 3 to 5 business days to post back to
the credit card. |
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| Are your products new or factory reconditioned? |
| If the item is factory reconditioned you will see (R) next to the model number. If there is no (R) next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested
to meet quality specifications, some items come with 90 days manufacturer's warranty. The
warranty is serviced direct. |
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| How long does it take to process and
ship orders? |
| All orders are processed and shipped within 1 to 2 business
days. |
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| How do I track my packages that have
been shipped? |
| Once the package was shipped a tracking will be posted in
your account. You will also receive an email notification. |
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| How do you calculate shipping charges? |
In order to calculate accurate shipping charges please login into your account with MegaGoods.com
1). Add items of interest to the shopping cart.
2). Click to 'Check Out'.
3). Fill out Ship To Information.
4). Click on 'Submit' button.
5). Next screen that comes up will have a drop-down menu of shipping options.
Please Note: All of these steps are done before the actual payment for the order is required. Therefore, by completing these steps you do not place your order yet. In order to complete the order a credit card information fields must be completed and form submitted for processing. |
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| Which shipping method do you offer? |
| FedEx Ground, FedEx Saver, FedEx 2nd Day Air and FedEx Next Day Air are
the available shipping options. USPS is used to ship orders to PO Boxes only. |
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| What is the delivery time for orders? |
| The delivery time depends on the shipping method selected
and your destination. Please refer to FedEx time in transit information
for each shipping option. |
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| Can I use my UPS/FedEx account to ship
orders to my customers? |
| We apologize, but megagoods.com does not offer this service. |
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| Do you collect sales tax? |
| Yes, we collect sales tax on orders shipped to California
only. |
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| How do I know what's in stock on your website? |
| All of the products listed on MegaGoods.com are in stock unless specified otherwise.
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