What is your return policy?
We guarantee against manufacturer's defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
Exception Section - Items Not Covered Under this return policy:
Bulk Deals Section:This return policy does not apply to this section.
Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
Personal Care Items:If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
Items may be returned only with prior authorization.
All shipping and handling fees are non-refundable with an exception where MegaGoods has made an error by shipping and incorrect item to the customer. In this case, Member must contact MegaGoods to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. MegaGoods must be informed of the receipt of incorrect merchandise within a week of the delivery.
Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
Refused Delivery: Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the Member at their expense.
All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.
Damaged Items:
Please note that in the case of damage to an item during shipping we as the shipper are required to file a damage claim with the carrier, and proceed according to carrier regulations prior to being able to issue any exchange, credit, or refund.
- In the case that a package arrives damaged we must be notified within 10 days of the date of delivery.
- In the case that an RMA (Return Merchandise Authorized Return) that was shipped to us at the customers expense arrives damaged, the customer themselves as the shipper in this case will be responsible for filing a claim with the shipping carrier. We will hold the returned unit for the carrier inspection which must be scheduled by the customer for up to 14 days equivalent to two weeks.
- All original packaging must be kept intact by the customer in order for a carrier claim and inspection to be initiated by us once we are notified of the damage to your shipment. Please make sure your customer is aware that they must retain the original shipping box which contains the carrier's shipping label and original tracking number.
- Once a damage pick up is scheduled by us most carriers will make 3 attempts to retrieve the damaged package from your customer's location for the inspection. It is imperative that your customer has the item ready for the carrier pick up the next day after the damage pick up is scheduled as this is when the first retrieval attempt will be made.
Please note that you are not able to file a claim with the carrier directly as we are the shipper, and you must make sure to notify us of any damage to an item within the above stated time frames.
- An exchange, credit or refund will be issued once the carrier claim is approved.
- Please note that a Damage Claim will normally take a minimum or 14 business days to be processed by the carrier.
Tampered and Partial Loss Items:
In the case that a package is received which is missing any part of the original order or item a Tampered Claim will be filled by us as the shipper with the carrier upon your notification of the loss or tamper to us.
- We must be notified of any loss or tamper to your shipment within 10 days of the delivery of your shipment.
All original packaging must be kept intact by the customer in order for a carrier claim and inspection to be initiated by us once we are notified of the tamper and partial loss to your shipment.
Please make sure your customer is aware that they must retain the original shipping box which contains the carrier's shipping label and original tracking number.
- Once a Tampered and Partial Loss pick up is scheduled by us, most carriers will make 3 attempts to retrieve the Tampered and Partial Loss package from your customer's location for the inspection. It is imperative that your customer has the item ready for the carrier pick up the next day after the Tampered and Partial Loss pick up is scheduled as this is when the first retrieval attempt will be made.
Please note that you are not able to file a claim with the carrier directly as we are the shipper, and you must make sure to notify us of any Tamper and Partial Loss to an item within the above stated time frames.
- An exchange, credit or refund will be issued once the carrier claim is approved.
- Please note that a Tampered and Partial Loss will normally take a minimum or 14 business days to be processed by the carrier.
Lost Claims:In the case that an item is lost in transit and does not arrive to its destination after it has been provided to the carrier by us, as the shipper we will file a lost claim with the carrier once we are notified that an item has not reached its destination successfully.
- Please note that you must notify us of the loss of any shipment within 30 days after its shipping date.
Once we are notified that an item has been lost in transit, we will immediately file a claim for loss with the carrier.
All lost claims will be processed according to the carrier's terms and regulations.
Please note that a lost claim may take a minimum of 14 business days to be processed by the carrier.
A refund, exchange or credit may be issued only once the claim is processed and approved by the carrier.
We do not encourage you to place any replacement orders for lost packages as the item may still be delivered to your customer at any time until the claim is processed and approved.
In the case that you have selected a signature requirement for the delivery of your package and item has been delivered to its destination and a signature has been obtained at the point of delivery, a lost claim will not be able to be filed.
- If a signature was not requested during the checkout, please note that a lost claim will not be permitted to be filed as per carrier regulations in the case that an item is delivered to its destination without a signature, or has been left at the front doorstep of its destination according to the carriers tracking information.
Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at MegaGoods, Inc.
Important Notice:
In the case of a return without prior authorization from MegaGoods, Inc: the item in question will either be shipped back to the customer at their expense, or at the customer's request MegaGoods may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
